REO Genius

Terms of Service

Last Updated: May 25, 2026

1. Parties

These Terms of Service ("Terms") constitute a legally binding agreement between:

Realty Autopilot LLC doing business as REO Genius

("REO Genius," "Company," "we," "our," or "us")

and

the purchaser, customer, user, participant, licensee, or visitor ("Purchaser," "Customer," "you," or "your").

---

2. Products Covered

These Terms apply to all REO Genius products and services, including but not limited to:

The REO & BPO Master List

Including but not limited to:

• REO Master List
• BPO Master List
• Registration Guides
• Quick Start Guides
• Sample BPOs
• Annotated BPO Examples
• Training Documents
• PDF Materials
• Checklists
• Databases
• Vendor Information
• Registration Links
• Video Training
• Bonus Videos
• Downloadable Resources
• Future Supplements (if any)

Purchaser acknowledges that the REO & BPO Master List is a proprietary compilation, selection, organization, and arrangement of information developed through substantial time, effort, experience, and expense, and is protected as confidential information, trade secrets (to the extent applicable), and proprietary intellectual property.

The REO Playbook

Including but not limited to:

• REO Master List
• BPO Master List
• Registration Guides
• Quick Start Guides
• Sample BPOs
• Annotated BPO Examples
• Training Documents
• PDF Materials
• Checklists
• Databases
• Vendor Information
• Registration Links
• Video Training
• Course Modules
• Templates
• Guides
• Educational Content
• Downloadable Materials
• Bonus Materials
• Interview Opportunities
• Future Supplements (if any)

These Terms also apply to all future products, bonuses, upgrades, supplements, downloads, websites, emails, videos, webinars, and related materials provided by REO Genius.

---

3. Educational Purposes Only

REO Genius is an educational and informational product provider.

REO Genius does not provide:

• Legal advice
• Tax advice
• Accounting advice
• Financial advice
• Investment advice
• Brokerage supervision
• Regulatory compliance advice
• Employment services
• Recruiting services
• Placement services
• Licensing services
• Career counseling

All materials are provided solely for educational and informational purposes.

You are solely responsible for:

• Your business decisions
• Your licensing compliance
• Your registrations
• Your applications
• Your brokerage relationships
• Your regulatory compliance
• Your marketing activities
• Your income-producing activities

Nothing provided by REO Genius shall be interpreted as professional advice of any kind.

---

4. Market Data, Industry Trends & Forward-Looking Statements Disclaimer

REO Genius may discuss:

• Foreclosure activity
• REO inventory
• Delinquency rates
• Housing market trends
• Asset manager activity
• BPO volume
• Industry forecasts
• Economic conditions
• Future opportunities
• Market cycles
• Business opportunities
• Industry growth
• Historical performance

Any such discussions constitute:

• Educational commentary
• Opinions
• Forecasts
• Interpretations
• Analyses
• Forward-looking statements

and shall not be construed as:

• Guarantees
• Promises
• Warranties
• Predictions of future fact
• Assurances of future opportunities

Past market cycles do not guarantee future market cycles.

Historical trends do not guarantee future trends.

Rising foreclosure activity does not guarantee increased REO opportunities.

Increased REO inventory does not guarantee increased listing assignments.

Increased BPO activity does not guarantee increased BPO opportunities.

Purchaser acknowledges that all business decisions are made at Purchaser's sole risk.

REO Genius disclaims all liability arising from reliance upon market commentary, forecasts, opinions, projections, statistics, or educational content.

---

5. No Guarantees Whatsoever

Except as expressly provided in Section 12 (The 10-Order Guarantee), REO Genius makes absolutely no guarantees, representations, warranties, assurances, or promises regarding outcomes of any kind.

Without limitation, REO Genius does not guarantee that Purchaser will:

• Receive BPO assignments
• Receive REO listings
• Receive listing accounts
• Receive referrals
• Receive leads
• Receive clients
• Obtain interviews
• Be approved by any company
• Be approved by any AMC
• Be approved by any asset manager
• Be approved by any bank
• Be approved by any servicer
• Be approved by any vendor platform
• Earn income
• Earn commissions
• Earn profits
• Recover their investment
• Grow a business
• Obtain employment
• Obtain contractor opportunities
• Achieve any particular outcome

Many purchasers may receive little benefit, no measurable benefit, or no benefit whatsoever.

Your results depend upon numerous factors including:

• Experience
• Skill
• Work ethic
• Geography
• Competition
• Market conditions
• Timing
• Licensing status
• Brokerage support
• Third-party decisions

all of which are outside the control of REO Genius.

---

6. Earnings Disclaimer

Any references to:

• Income
• Revenue
• Commissions
• Listings
• Closings
• Brokerage growth
• Team growth
• Business success
• Transaction volume

are illustrative only.

Examples including but not limited to:

• 25,000+ BPOs
• 1,000+ REO transactions
• 1,400+ assigned listings
• $1,000,000+ GCI
• 200 homes per year
• $300 million brokerage

reflect historical experiences and are not typical, average, expected, promised, or guaranteed results.

Purchaser acknowledges that statements such as:

• "The agents who act now will win"
• "Banks need agents"
• "The wave is building"
• "The window is opening"
• "The pipeline is filling"
• "Don't miss the opportunity"
• "Get positioned now"

and similar statements are marketing expressions, opinions, educational commentary, forecasts, or interpretations of publicly available information only.

Such statements shall not be interpreted as guarantees of:

• Income
• Assignments
• Listings
• Success
• Business opportunities
• Future results

---

7. No Reliance

Purchaser acknowledges that they are not relying upon:

• Advertisements
• Marketing materials
• Emails
• Social media posts
• Webinars
• Videos
• Interviews
• Testimonials
• Case studies
• Success stories
• Verbal statements

when making a purchasing decision.

Purchaser is relying solely upon their own independent judgment and these Terms.

---

8. Third-Party Company Disclaimer

REO Genius is not affiliated with, endorsed by, sponsored by, approved by, or acting on behalf of any:

• Bank
• Servicer
• Asset Manager
• AMC
• BPO Company
• Government Agency
• Lender
• Investor
• Vendor Platform

Inclusion of a company, website, platform, or registration link within any REO Genius product does not constitute:

• An endorsement
• A recommendation
• A guarantee
• A representation of quality
• A promise of acceptance

REO Genius has no authority over:

• Approval decisions
• Assignment decisions
• Listing allocations
• Vendor status
• Recruiting decisions
• Interview decisions

---

9. No Duty to Update

REO Genius shall have no obligation whatsoever to:

• Update company lists
• Update registration links
• Update vendor information
• Update AMC information
• Update bank information
• Verify company information
• Correct outdated information
• Maintain databases

Third-party information may become outdated immediately after publication.

Purchaser accepts all such risk.

---

10. Payment Terms

10.1 General

All purchases are due in full at the time of purchase unless Purchaser has expressly elected a payment plan offered by REO Genius at checkout.

All fees are in U.S. Dollars.

10.2 Payment Plans

A payment plan is a payment convenience only. It is not a discount, a subscription, a rental, a trial, or a month-to-month arrangement.

By electing a payment plan, Purchaser is purchasing the complete product at the stated total price and agrees to pay that total price in full according to the schedule presented at checkout.

Electing a payment plan does not reduce the total amount owed. The full balance is owed regardless of whether Purchaser accesses, uses, completes, or derives any benefit from the product.

10.3 Authorization to Charge

By electing a payment plan, Purchaser authorizes REO Genius and its payment processor to:

• Store Purchaser's payment method securely
• Charge that payment method automatically for each scheduled installment on its due date, without further notice or authorization
• Reattempt the charge on that payment method, or on any updated payment method provided by Purchaser or supplied through card network account updater services, if a scheduled installment fails

Purchaser is solely responsible for maintaining a valid, current, and funded payment method on file for the duration of the payment plan.

If Purchaser's card expires, is replaced, is reported lost or stolen, is closed, reaches its limit, or is otherwise unable to be charged, Purchaser must update their payment information before the next scheduled charge date.

10.4 Failed Payments

A payment is deemed failed if it is:

• Declined for any reason
• Returned, reversed, or disputed
• Subject to a chargeback
• Not successfully received on its scheduled due date for any other reason

REO Genius will notify Purchaser at the email address associated with the account and may reattempt the charge one or more times.

Purchaser is responsible for monitoring that email address. Failure to receive, open, or read a notice does not excuse nonpayment or delay any deadline in this Section 10.

10.5 Suspension and Deactivation of Access

If a scheduled installment is not successfully paid within three (3) calendar days of its due date, REO Genius may immediately suspend Purchaser's account and deactivate all access, without further notice.

Deactivation applies to all products and materials associated with the account, including:

• All course modules and video training
• The REO & BPO Master List
• All downloads, templates, checklists, and guides
• All bonuses and supplemental materials
• Any live, coaching, community, or interview access

Suspension is not a cancellation, termination, or forgiveness of this agreement or of Purchaser's payment obligation.

10.6 Reinstatement

Access is restored once the entire past due balance is paid in full.

Suspension does not pause, extend, toll, or reduce the payment schedule. All remaining installments continue to be charged on their originally scheduled dates.

10.7 Continued Nonpayment

If the past due balance remains unpaid for thirty (30) calendar days following suspension, REO Genius may, at its sole discretion:

• Terminate Purchaser's account and access permanently
• Declare the entire remaining balance immediately due and payable
• Refer the account to a third-party collection agency
• Report the delinquency to the extent permitted by law

Purchaser shall be responsible for reasonable collection costs, arbitration costs, and attorney fees incurred by REO Genius in recovering the unpaid balance, to the fullest extent permitted by law.

10.8 Payments Already Made

Installments already paid are applied to the total purchase price and are non-refundable, except as expressly provided in Section 12 (The 10-Order Guarantee).

Suspension or termination of access under this Section 10 does not entitle Purchaser to a refund of any amounts already paid.

10.9 Access Duration and Full Payment

Where access to any REO Genius product is described as "lifetime," "full," "unlimited," or by any similar term, that access is granted upon and conditioned on payment of the full purchase price.

Accounts carrying an outstanding balance remain subject to suspension, deactivation, and termination under this Section 10.

10.10 Chargebacks on Installments

Initiating a chargeback on any installment does not cancel, reduce, or discharge Purchaser's obligation to pay the remaining balance, and constitutes a material breach under Section 13.

---

11. No Refunds — All Sales Final

ALL SALES ARE FINAL, except as expressly provided in Section 12 (The 10-Order Guarantee).

Due to the immediate delivery of proprietary digital content, confidential information, vendor databases, company lists, educational materials, intellectual property, and downloadable resources:

• No refunds shall be issued.
• No partial refunds shall be issued.
• No exchanges shall be issued.
• No credits shall be issued.
• No cancellations shall be issued.
• No returns shall be accepted.

Purchaser expressly acknowledges that once access is granted, the information cannot be returned, recovered, revoked, or rendered unused.

Accordingly, Purchaser agrees that:

NO REFUNDS WILL BE PROVIDED,
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 12.

---

12. The 10-Order Guarantee (Limited Refund Exception)

This Section 12 sets forth the sole and exclusive exception to the No Refunds policy in Section 11. It applies only as expressly stated below.

12.1 Eligibility

The 10-Order Guarantee ("Guarantee") applies exclusively to customers who:

• Purchase The REO Playbook directly, at full price (a "Qualifying Purchase")
• Hold an active real estate license in good standing throughout the Guarantee period

The Guarantee does not apply to:

• Purchases of The REO & BPO Master List alone
• Upgrades from a Master List purchase to The REO Playbook
• Purchases made at promotional or discounted pricing, unless expressly stated in the promotional offer

The Guarantee is limited to one (1) claim per customer and is non-transferable.

12.2 Qualifying Conditions

To activate the Guarantee, the customer must, within thirty (30) days of the Qualifying Purchase date:

• Submit complete registration applications to all REO companies and all BPO companies included in The REO & BPO Master List, as published on the customer's purchase date
• Use the registration guidance and templates provided in The REO Playbook
• Provide accurate and truthful information in every application
• Retain documentation of each registration (confirmation emails, screenshots, or equivalent records)

Companies whose registration portals are closed to new agent registrations, or that impose eligibility requirements the customer cannot lawfully satisfy (such as geographic restrictions), are excluded from this requirement.

Applications containing false or materially incomplete information do not count toward the Qualifying Conditions.

12.3 The Guarantee

If the customer satisfies the Qualifying Conditions and does not receive at least ten (10) BPO Order Opportunities within ninety (90) days after the date the customer completes their final qualifying registration application, the customer is entitled to the remedies in Section 12.5.

A "BPO Order Opportunity" means any Broker Price Opinion order that is offered, assigned, broadcast, or otherwise made available to the customer by any company on the Master List or through any platform on which the customer registered:

• Regardless of the order's fee amount
• Regardless of whether the customer accepts, declines, or completes the order

12.4 Claim Procedure

To make a claim, the customer must email [email protected] within fourteen (14) days after the 90-day period ends, and include:

• The purchase confirmation
• Documentation of all qualifying registrations, with completion dates
• A statement of the number of BPO Order Opportunities received during the period, if any

12.5 Remedies

Upon a valid claim, remedies are provided in the following order:

Step 1 — Personal Profile Remediation. Adrian Petrila will personally review the customer's registration profiles and correct deficiencies affecting the customer's placement in order rotations. The customer agrees to cooperate reasonably with this review, including providing profile access and making requested corrections within fourteen (14) days of receiving them.

Step 2 — Full Refund. If the customer does not receive at least ten (10) BPO Order Opportunities within ninety (90) days after the Profile Remediation is completed, REO Genius will refund one hundred percent (100%) of the amounts the customer has paid for The REO Playbook, to the original payment method, within ten (10) business days of the customer's written refund request.

For purchases made on a payment plan:

• The customer's account must be current, with no past due balance, at the time of the claim
• All payments made will be refunded
• All remaining scheduled payments will be cancelled

Upon refund, the customer's access to The REO Playbook, The REO & BPO Master List, and all associated materials terminates immediately, and the customer agrees to cease all use of downloaded materials. The confidentiality, intellectual property, prohibited use, and restricted competitive use provisions of these Terms survive any refund.

12.6 Exclusions

The Guarantee is void if the customer:

• Fails to complete the Qualifying Conditions within the 30-day window
• Is delinquent on a payment plan, or has any outstanding balance, at the time a claim is submitted or at any point during the Guarantee period
• Allows their real estate license, errors & omissions coverage, or platform accounts to lapse or become suspended during the Guarantee period, for reasons within the customer's control
• Provides false information in any registration or in a Guarantee claim
• Initiates a chargeback rather than following the Claim Procedure in Section 12.4
• Materially violates these Terms

Declining or failing to complete offered BPO orders does not void the Guarantee. BPO Order Opportunities are counted when offered, not when accepted or completed.

Any period during which the customer's account is suspended for nonpayment under Section 10 does not extend the Guarantee period or any deadline within it.

12.7 Sole Remedy

The remedies in Section 12.5 are the customer's sole and exclusive remedy under this Guarantee.

This Guarantee is a promise of BPO Order Opportunities only. It is not a promise, projection, or guarantee of:

• Income
• Commissions
• REO listings
• Listing accounts
• Business results of any kind

---

13. Chargebacks

Purchaser agrees not to initiate a chargeback without first contacting REO Genius and, where applicable, following the Claim Procedure in Section 12.4.

Improper chargebacks constitute a material breach of these Terms.

REO Genius may pursue recovery of:

• Attorney fees
• Arbitration costs
• Collection costs
• Administrative costs
• Damages

arising from improper chargebacks.

---

14. Confidentiality & NDA

All REO Genius materials constitute confidential and proprietary information.

By purchasing any REO Genius product, Purchaser automatically agrees to maintain confidentiality regarding all protected materials.

Protected Materials include:

• Lists
• Databases
• Company information
• Vendor information
• Videos
• PDFs
• Training
• Templates
• Checklists
• Systems
• Processes
• Methodologies

Purchaser shall not disclose Protected Materials to any third party.

---

15. Intellectual Property

All content is owned exclusively by REO Genius.

Purchaser receives a limited, revocable, non-transferable license for personal use only.

No ownership rights are transferred.

Purchaser acknowledges that the REO & BPO Master List is a proprietary compilation, selection, organization, and arrangement of information developed through substantial time, effort, experience, and expense, and is protected as confidential information, trade secrets (to the extent applicable), and proprietary intellectual property.

---

16. Prohibited Uses

Purchaser shall not:

• Share materials
• Publish materials
• Reproduce materials
• Sell materials
• License materials
• Distribute materials
• Upload materials online
• Post materials on social media
• Create derivative works
• Use materials for commercial training
• Create competing products

without prior written consent.

---

17. Restricted Competitive Use

Purchaser shall not directly or indirectly use any REO Genius materials, information, databases, methodologies, systems, templates, training, vendor lists, company lists, checklists, guides, videos, or intellectual property to:

• Create a competing product
• Create a competing course
• Create a competing coaching program
• Create a competing membership
• Create a competing database
• Create a competing certification
• Create a competing REO or BPO training business
• Train others using REO Genius materials
• Develop derivative educational products

whether for compensation or otherwise, that compete with REO Genius.

---

18. Liquidated Damages

The parties acknowledge that unauthorized disclosure, distribution, reproduction, commercial use, competitive use, derivative use, or exploitation of REO Genius intellectual property would cause substantial damages that are difficult to quantify.

Accordingly, each unauthorized:

• Disclosure
• Distribution
• Transfer
• Reproduction
• Sale
• Upload
• Publication
• Sharing
• Licensing
• Competitive Use
• Derivative Use
• Creation of a Competing Product

shall constitute a separate breach.

Purchaser agrees to pay:

$25,000 PER OCCURRENCE

as liquidated damages.

These damages are cumulative and in addition to:

• Injunctive relief
• Attorney fees
• Arbitration costs
• Collection costs
• Actual damages if greater

---

19. Interview Opportunities

Any interview opportunity referenced within a product is discretionary.

REO Genius is under no obligation to:

• Conduct interviews
• Offer employment
• Offer contractor relationships
• Offer partnerships
• Offer referrals
• Offer listing opportunities

Purchase does not create any entitlement to business opportunities.

Interview opportunities and any live, coaching, or community access are unavailable to accounts suspended for nonpayment under Section 10.

---

20. Non-Disparagement

Purchaser agrees not to knowingly publish, communicate, or disseminate false, misleading, defamatory, malicious, or disparaging statements concerning REO Genius, Realty Autopilot LLC, T. Adrian Petrila PA, Adrian Petrila, affiliates, products, services, employees, contractors, or business operations.

This section shall not prohibit truthful statements required by law.

---

21. Electronic Acceptance

Purchaser agrees that clicking a purchase button, checking an acceptance box, accessing materials, downloading materials, viewing materials, or using materials constitutes electronic acceptance of these Terms and shall have the same legal effect as a handwritten signature.

Where Purchaser elects a payment plan, completing checkout also constitutes Purchaser's authorization for the recurring installment charges described in Section 10.

---

22. Termination

REO Genius may terminate access immediately upon violation of these Terms.

REO Genius may also suspend or terminate access for nonpayment as provided in Section 10.

No refund shall be owed.

---

23. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS LIMITED GUARANTEE IN SECTION 12, ALL PRODUCTS ARE PROVIDED:

"AS IS" AND "AS AVAILABLE"

WITHOUT WARRANTIES OF ANY KIND.

REO Genius expressly disclaims all warranties including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

---

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

REO Genius shall not be liable for:

• Lost profits
• Lost revenue
• Lost opportunities
• Business interruption
• Loss of data
• Consequential damages
• Indirect damages
• Special damages

Under no circumstances shall total liability exceed the amount actually paid by Purchaser.

---

25. Indemnification

Purchaser agrees to indemnify and hold harmless:

• REO Genius
• Realty Autopilot LLC
• T. Adrian Petrila PA
• Adrian Petrila
• Employees
• Contractors
• Affiliates

from any claims arising from:

• Use of materials
• Business activities
• Licensing activities
• Regulatory violations
• Purchaser conduct

---

26. Arbitration

Any dispute shall first be submitted to informal resolution.

If unresolved, disputes shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA).

Arbitration shall occur in Pinellas County, Florida.

---

27. Class Action Waiver

Purchaser waives any right to participate in:

• Class actions
• Collective actions
• Representative actions

All disputes must be brought individually.

---

28. Jury Trial Waiver

Purchaser knowingly and voluntarily waives any right to trial by jury.

---

29. Governing Law

These Terms shall be governed exclusively by Florida law.

---

30. Force Majeure

REO Genius shall not be liable for delays or failures caused by events beyond its control.

---

31. Modifications

REO Genius may modify these Terms at any time.

Continued use constitutes acceptance of revised Terms.

---

32. Entire Agreement

These Terms constitute the entire agreement between the parties.

No verbal statements or prior communications shall modify these Terms.

---

33. Contact Information